Tutte le recensioni di Theresa
Review a riguardo di: DHgate
My espire
My refund from dhgate.
Am not very Happy the way customer service react on my item i buy from seller D668, First of all i cuoldn't open a dispute with this seller because they block their e-mail and i told customer service about this see my discussed with customer service.
Goodafternoon, please customer service said i should talk to you about the refound of this order. I thounght this order was biger and wider than this but is too small for my purpose, so i will like to return It back and ask for my Money back, tell me how, and what to do. thank. and this Is what i was told
T,Please trying to open the dispute and if you are on the dispute page, please send us the screenshot of the page before you click on
. Goodday. Please anytime i try to open dispute but arrive this message that said, Sorry, the page is not found.
It may have been moved, or the web address is not correct. You may refresh this page or click either link below to go back to
You may also try any option below:
Check the web address you entered to make sure it is correct.
I did all this buy i cuoldn't open dispute with the seller so i was told by customer service to writer the seller and make a greedment of refund, in whice i did, see the message.
Please i don't want to be rud, am sick and tied of this thing, why are you people making impossibile to ask for a rifound? I did what you told me and this Is what i got
Tess,
Please communicate with the seller and you can ask a partial refund and keep the item instead of returning it since the shipping cost in returning the item mostly the same value of the item or more. And the size was stated on the item.So i did Just as i was told by customer service, Goodmorning,
I wrote the seller and She/ he reply that i can send the order back. and the seller agreed of sending back the item with the address that they send to me and i did so but i don't know how to sent the tracking Number and the recive. Thank you very much. After received the item the seller refused to refund my my Money do i wrote customer service.
customer support, It a month + now that i send this order number 3183937202 back to the seller, untill now i didn't get my refund and the shipping Money back. This Is the shopping recive, please kindly do something about It.Thank you very much.
Hello T,
Good day!
We understand that are worried about your refund and we have seen no dispute was filed on the order and the order was already closed and we tracked the return shipment using this tracker number RC056906507IT and was showing delivered. Please let the seller leave you message stating that he agrees to refund $13.09 for the order 3183937202 and €12 .00 for the shipping cost. Should be mentioned separately and should be in your Dhgate messages.
Once the seller leave the message, then inform us and we will forward it to payment team to process it.There are so many message between me customer service and the seller,
on still now i ha e not received my refund that Is €25,09, the Money Is small but i don't like people that steal from others. Am still waiting for dhgate to resolved this problem.